Shipping & Returns
Hopefully you can find what you need below.
If not, then please check our Help or Get in touch.
Shipping costs
Dispatch & delivery timings
Monday to friday
Orders made Monday to Friday before 2pm each day will be dispatched the same day. Delivery arrival depends on the shipping level you choose (Standard or Next Day) & depending on your location.
Weekend deliveries
If you order by 2pm on a Friday and choose next day delivery, you'll receive your order on Saturday. (Depending on your location)
If you order after 2pm on the Friday, next day delivery will arrive on the Monday.
Orders aren't processed on Saturday or Sunday, and deliveries aren't made on Sundays.
Any orders placed at the weekend will be processed on Monday.
Refunds & Returns
We are committed to providing the highest quality products and the best shopping experience for all our customers. If for any reason you're not completely satisfied with your purchase, we offer a 100% money-back guarantee.
Here's how it works:
If you are not happy with your product, you can return it within 30 days from the date of delivery.
Simply contact our customer service team to initiate the return process.
We will provide you with a full refund, including any shipping fees you paid.
The product must be in its original, unused condition, and in the original packaging.
Your satisfaction is our top priority, and we want you to shop with confidence knowing that if you're not happy with your purchase, we’ve got you covered!
14 day returns policy
If you change your mind please contact customers@catchygoods.com You’ll need to return the product unopened and undamaged within 14 days of receiving it.
You'll receive a full refund including original shipping costs, subject to terms and conditions. Postage of the return is not included in the refund.
If you received a faulty product, please contact customers@catchygoods.com as soon as possible for a refund, a return & replacement (as long as your request meets the requirements laid out in the terms and conditions).
Can't find what you're looking for? Get in touch.